We have just received the go ahead from a new client based in York to provide them with remote managed IT support and monitoring services for their network infrastructure, servers and workstations. We will provide advanced hardware monitoring of their servers and take on overall management of their IT infrastructure. We will be helping the company adopt a hybrid cloud setup and look to move essential workloads to the cloud, such as their backup system and Email system.


We very pleased to welcome on-board an insurance group based In Sutton near Birmingham who specialise in health care insurance. Our new client is the perfect model of a cloud based business as they have fully embraced and adopted Microsoft Office 365 as their main system for email and document storage.

FCT will be managing their Office 365 environment, looking after their workstations and we will provide cloud based managed anti-virus.


We’re pleased to announce that a Leicester based insurance group have chosen FCT to provide second level IT support and monitoring to compliment their onsite systems manager. The insurance group operate out of their head office in Leicester and use Microsoft Office 365, Hyper-V server infrastructure and a Veeam backup system. FCT will provide advanced server monitoring and second line support. We will also be involved a project to use Microsoft Azure server hosting to setup a secondary DR site for them.


IT management can be one of the most costly and time-consuming aspects of running a business, yet having sophisticated and efficient systems in place is often crucial to the long-term success and growth of any operation.

Depending on the infrastructure of your business, it sometimes pays to call in some additional IT support, whether to implement new software and systems, to manage upgrades or for ongoing IT management.

Deciding to outsource IT support is sometimes a no-brainer. It could be, for example, that you have decided to move your business to the cloud, but currently don’t have the expertise in-house to make the change. You could be looking for a partner who specialises in Microsoft Cloud solutions, such as Microsoft Office 365.

Other times, deciding if, and when, to outsource IT can be less clear-cut and needs to be weighed up against the practical and financial benefits.

First Class Technologies has been providing award-winning managed IT support in Lichfield for 20 years so we understand the factors involved in the decision-making process.

Immediate access to the best technology

In this digital age, software and hardware rapidly becomes obsolete and it can be difficult to keep abreast of the latest developments. Outsourcing gives you immediate access to the most recent technology and software, and often at a more affordable price.

Team of experts at your fingertips

Outsourcing can give you access to a whole team of experts with advanced technical skills and experience in a range of areas. This could open up new possibilities and solutions that were previously unavailable to you due to the training and implementation costs.

Boost your competitiveness

The larger competitors in your field often have extensive in-house IT departments, software and skills that you just don’t have the budget for. Buying in that support through a third party can level the playing field and even help give you the edge.

Cost savings

When using the services of a third partner, there’s the obvious savings associated with hiring a member of staff. You will also get more bang for your buck, both in terms of the expert advice you can access and the reduced costs that usually result from the bulk purchasing and leasing of hardware and software that IT support specialists can secure. For example, we have partnerships with Microsoft, Dell, Sophos and other vendors.


At First Class Technologies, for example, we have a managed IT support package to suit everyone. This includes simple break/fix support, third-line support to complement your in-house IT team, or fully managed support systems. Our services are tailored to give you exactly what you need.

Super-fast support

Outsourcing often means tapping in to a larger team with greater capacity than you currently have in-house, so that help is always available. First Class Technologies has invested in the latest helpdesk, monitoring and remote support technology to provide the fastest and quickest IT support possible. It also allows us to remotely connect to your computer for extra fast responses. Plus, our monitoring system constantly checks your services so that problems can be identified and solved before you even know there’s anything wrong.

Free up internal resources

Trusting the external experts with IT support can help free up the valuable time of managers and other people in the business who could be doing other things, rather than getting bogged down in IT. Improved IT systems, as well as more time to focus on the big picture, could help boost overall business growth.

Our team are happy to talk if you need any further help or information about IT Support Lichfield, Microsoft Office 365, or any other aspects of IT management.


First Class Technologies, the award winning IT Managed Service provider, has secured the services of a new Non-Executive Director, Phil Partington.

Partington joins the team to help guide the Company to achieve its ambitious growth plan, following a very successful career in the Managed Services industry.  As well as being a founder of ServiceTec, he held senior Sales and Marketing roles in global giants like Fujitsu and medium sized players such as Calyx Managed Services.  His last role was as Europe, Middle East and Africa Services Sales & Marketing Director for Lenovo – the world’s largest PC manufacturer.

“He brings an impeccable track record of Services Sales & Marketing achievement to First Class and we know that both we and our clients will benefit from his expertise, experience and contacts In the industry” said Tim Rookes, First Class Director.

According to Partington “When I was invited to join the team at First Class, I was thrilled to accept.  I had witnessed the work that the team here does for the past 12 months and I knew that this was a team that could really go places with the right support. Their commitment to customer satisfaction is exemplary and I instantly felt we had a cultural compatibility.  I am really excited to be joining the team to help them realise their goals for the Company.”


In today’s fast paced economy, decisions need to be made faster than ever before.  It’s easy to jump into an agreement without proper due diligence – with potentially dire consequences.


The ‘Black Art’ of Cloud Computing is not immune from this challenge. I recently saw an article published in Computer Weekly and written by Mark Weston, Principal at UK law firm Matthew Arnold & Baldwin LLP, which I thought was worth posting up as a useful guide.  As with most areas of business, all that glitters is not gold and having read the article, I have to say I agree with Mark. It’s important to ensure you know what you are entering into before you sign any agreement.  There are a simple set of questions you can ask that will help you avoid some of the potential pitfalls.  You can read the article and the checklist Mark recommends by Clicking here.


Needless to say, if you would like to talk to First Class about taking the first steps into a Cloud environment such Microsoft Office 365 or Microsoft Azure, we’d be pleased to share our responses to the checklist. Feel free to call us on 01543 414152. We’d love to talk to you.