Heard of 3CX phone systems, but not sure whether the technology is relevant to you and your business?
3CX is a robust, fully equipped communications system that allows you to communicate with your clients, customers and colleagues anywhere, at any time.
It’s a software based VoIP (Voice over IP) system that works with a range of hardware and offers many business benefits.
One of the benefits is that it can be hosted either on-premise on a local server, remotely in the cloud, or even both for extra belt-and-braces security!
It’s popular with growing businesses because of its cost-efficiency, as it helps save on phone bills, add-ons and hardware.
It’s also flexible, as it offers the ability to choose phones and provider. It also integrates with Microsoft 365 and CRM (customer relationship management) systems, so helps business departments manage their communication needs, giving access to important numbers and contacts.
A 3CX system includes many benefits over and above just the traditional telephone services. For example:
• The telephone services include web client and mobile apps to help with remote working.
• Video chat options are included in the system.
• Live Chat is available, giving you the chance to talk to your customers in real time via your website or social media
• And there’s the ability to SMS, so customers can interact with you instantly.
In today’s world of flexible working, the ability to be able to make and take calls from anywhere, call from your browser or smartphone, video conference at the touch of a button, launch calls direct from your CRM, integrate your telephone system seamlessly with Microsoft 365, view the work-status of your colleagues and answer customer queries from Facebook, live chat and SMS is a real game-changer.
If you’d like to know more about 3CX, or even try out a fully equipped 3CX system, just contact us.
